1. How to cancel or reschedule
Call or text (949) 594-9626, message us on WhatsApp, or email caliprocleaningsolutions888@gmail.com. A cancellation is effective when we confirm it, so please wait for our reply.
2. Notice and fees
More than 24 hours before your arrival window: free cancellation or reschedule, no fee.
Less than 24 hours before: a fee of 50% of the scheduled service may apply, because the time slot is usually impossible to fill.
Same-day cancellation after the team has left for your address, lockout, or no access on arrival: a fee of 50% of the service, up to a maximum of $75 for standard residential visits.
If we cannot reach you and the team waits more than 20 minutes on site, the visit is treated as a lockout.
3. Rescheduling instead of cancelling
We always prefer to move your visit rather than charge a fee. If you reschedule to another date within the same week and we can fill your original slot, we waive the late-cancellation fee entirely.
4. Recurring service
For weekly, bi-weekly or monthly plans you can skip a visit with at least 24 hours notice at no cost. Skipping does not change your plan or price.
Three consecutive skipped visits may return your account to one-time pricing, and long gaps can require a deep clean to reset the property.
To end a recurring plan, tell us before the next scheduled visit. There is no cancellation penalty and no contract lock-in.
5. When we cancel
We may reschedule for severe weather, illness in the team, vehicle breakdown, or unsafe conditions at the property. We tell you as soon as we know and offer the earliest available replacement slot at no extra cost.
If we cancel with less than 24 hours notice and you cannot be rescheduled within 7 days, you receive a 10% discount on your next completed service.
6. Deposits and prepayments
Deep cleans, move-out, post-construction and large commercial jobs may require a deposit. Deposits are fully refundable with more than 48 hours notice, and are applied to a rescheduled date within 60 days.
Prepaid services cancelled with proper notice are refunded to the original payment method within 10 business days.
7. Refunds and re-cleans
We do not refund a completed cleaning before giving us the chance to fix it. Report any issue within 48 hours and we return to correct the affected areas at no charge under our satisfaction guarantee.
If a re-clean is not possible or does not resolve the issue, we refund the portion of the service that was not delivered.
8. Holidays and blackout dates
We are closed on major U.S. holidays. Visits that fall on a holiday are moved to the closest available day and we contact you in advance to confirm.
9. Fairness
Fees exist to protect the income of the cleaners who reserved that time for you. If you face an emergency — illness, family loss, accident — tell us and we will waive the fee. We have never charged a client acting in good faith.